--Wake up, check phones for important messages.
--Log on. Check support tickets. Answer a question we've already answered 20 times.
--Work on support tickets and important messages that are where they aren't supposed to be. Check reports and issues.
--Track down bugs. Answer more questions that were already answered and/or not anywhere near where they need to be.
--Check helpdesk for issues. Check out bugs. Clear duplicate accounts, deal with tech issues and code issues as best we can.
--Do support. Try to work on Boutique products. Attempt to work on our own groups.
--Answer emails to our character emails, trying to track them down because they aren't where they're supposed to be. Check helpdesk. Check support tickets. Answer a few more questions that we've already answered.
--Eat dinner with a hot plate balanced on one thigh, laptop on the other.
--Explain TOS and rules, again. Deal with reports that aren't against TOS, deal with people who don't read the TOS. Check helpdesk. Check support tickets. Check emails. Read forums to diagnose current bug issues. Read coding forums to try to find things that may work. Research more bugs. More coding issues.
--Sleep- Sometimes 4 hours, sometimes 6, rarely 8.
--Wake up, start all over.
The other admins/staff float in and out as they can, as life allows, which is basically hardly ever anymore. Also doing all of those things. You notice any time in there for ourselves? For our families? For doing something we enjoy and not being stressed? You shouldn't, because there isn't any. But we are willing to do it. Because we believe in this place and we hope eventually it'll slow down to where we CAN have lives and be happy here.
What makes it worse is when there aren't only TWO places to constantly check, but 10. When people are messaging admin and staff profiles. Using their chats. Using their facebook. Their real life emails. The RPL profile. Their regular charry profiles, etc. Then we have to check EVERY SINGLE ONE of those when we go to check on things, instead of knowing, okay, there are two places to check. Queries and issues should be two places. The Helpdesk and the Contact Us form/support tickets. That is it. Our personal writing profiles are not for support. Our personal writing profile's chat is not for support. The FB pages and the Admin page are not for support. When we have to check things, we immediately go to two places, the admin support email and the Helpdesk.
The helpdesk is set up the way it is, so that if another user is online and knows the answer to the question, they can hop on and answer in order to make our lives a little easier. So that new members can scroll down, and see common questions and learn more. So that nearly every single question that is normally asked is already answered in the blog list to the right. The support tickets are for issues that are bugs, reports of profiles/content that violate TOS, suggestions for improvements to the page, support for something not functioning the way it should, etc. MOST questions are either answered on the Helpdesk wall, the Helpdesk Blogs, the Helpdesk FAQ or the Helpdesk Tutorial.
We've said over and over that this place is Beta. We didn't write the code, we have zero idea what we're doing. When we try to help with tech issues, we're honestly giving you our best guess answer for basic tech. For most things you'll get an "I dunno. Random code demon ate something, if it does it again we can ask someone." We no longer have script support, as it was voided when we installed mobile apps and they broke everything. If ONE person is having a small issue, it sounds horrible, but usually there isn't anything we can do. If the site is working perfectly for the majority of people, it means there is something in your system or your settings mucking it up. We can't even test this, as we don't have your system and your settings. We can give our best guesses, but that's it. We have a few developers who are willing to help us when we have bigger issues, but we don't expect them to do it for free, and we have to pay them for their time and energy. And many times, the issues are something that we DO need to talk to script support about, and they no longer offer support. So since we have to pay random developers to help if they can, we have to pick and choose our battles.
We're not trying to be nasty. We're not trying to sound rude. But we've answered the same questions over and over and over again, and they are easily found. We've asked people repeatedly not to derail threads, because we normally delete those when they go off target, meaning people that could have used that post's information now don't get it because the comments got way off track and so we deleted the post itself. When people are looking at admin posts, they are looking for comments pertaining to THAT specific post. That means if we post a message about say, a bug in blogs, and you comment about a bug in photos, it derails the thread and isn't helpful to everyone who was reading to see developments on the blog bugs. We've begged people, FOR THEIR OWN GOOD, to ask for help where they will be able to get helped the fastest.
We're trying our hardest to make this the BEST roleplaying site on the net. But we can't let ourselves be rundown and ragged and grow to hate the place. We don't want to merge with others. We don't want to add other admins or staff. So we need everyone to please try to help by making things as well functioning as they possibly can. We don't ask much. But when we do ask something, as you can see above, we have a really good reason to ask it. Please READ admin announcements, blogs, etc. If we took the time out of that crazy hectic schedule above to write something on the RPL profile or Helpdesk, that means it is important.
So again, here is the Helpdesk Link- This is where you will already find answers to almost all of your questions ALREADY posted in the blogs if you take a moment to read them.
Here is the FAQ-
Here is the tutorial- The tutorial deals mostly with group pages, we are going to update for a site tutorial when/if we ever get a break and have time.
Here are all the Helpdesk Blogs-
Important blogs on the RPL Profile-
And here is how to submit a support ticket-