What CAN be reported?
Nudity in profile photos/cover photos on profiles or pages/groups.
Photos showing graphic penetration/pornographic sex gifs.
Photos that encourage pedophilia, child porn, or bestiality (NOT including shapeshifters)
Photos that are "snuff" type photos, think rotten.com type things.
ANY underage users. Period.
Content containing hate, discrimination, sexual orientation bashing, hacking, threatening another member.
Publishing personal information about someone else that they have not given you permission to share.
Posting inflammatory content meant to cause drama.
Content containing/alluding to child porn when the content is strictly for the glorification of such items.
Spam. (I won an Iphone6, click here to see how you too can win!" type of things.)
ANY underage users. Period.
If someone is screaming racial slurs. Using sexual orientation words in a derogatory manner, threatening to hack others here at RPL, threatening to hurt someone or send their friends to ruin this person's reputation, or posting private conversations and naming/shaming people then yes, do let us know. If the person is constantly on you like white on rice, constantly stirring up crap, constantly spreading rumors and is a detriment to you being able to join this site as it's gotten to the point where you CANNOT ignore this person, because this person refuses to allow you to ignore them, then yes, do let us know. If you've told someone to leave you alone and not contact you, more than once, and you have a screenshot showing this, send it on. If someone is posting child porn, or two child accounts are having sex, if people are posting spam that has links, please, click "report" so we can take care of it.
Every item has a report button on it. You can click what type of a report it is, and add a small/short explanation. Please keep it limited, as the box is small and we do not get much of it if people type too much. If you need to attach a screenshot or need room for a longer explanation, you can email email@example.com and make sure to put "Report" in the subject title so that it will be sorted appropriately.
SUBMITTING A SUPPORT TICKET
From time to time we get people asking how to submit a ticket. It's not complicated, but we figured a blog might be the best way to handle it.
1- Check the Helpdesk. Particularly the blogs section, as a lot of helpful information is there, and the main dashboard of the page itself. Your question may already be answered.
2- Check the RoleplayLives official page for announcements. We do NOT actually do support on this page in general. Sometimes we'll answer some if we're not busy, but for the most part we log on to that account ONLY to post an admin announcement or blog, and don't check the notifications there, as there are usually hundreds. But any current announcements or issues, we'll post on that page if we're aware of them.
3- Click Contact Us. Once you have verified that nothing on either page matches the issue or question you have, please look all the way down to the bottom of the page. In the footer you'll see About Us, TOS, Privacy, and Contact Us.
4- Select your category. There are 5.
Bugs- Something that you have found is going wrong on the site.
Support- Questions about something that isn't answered in the Helpdesk or blogs.
Reports- Content against the TOS.
Suggestions- Any suggestions for the site or modules.
General- Any general questions, comments, etc about the site in general that isn't answered elsewhere.
5- In the message, state the issue/reason for sending a ticket. IF it is a support ticket or bug ticket, make sure to include what happened. Where it happened. What browser you are using, if you are mobile or on a computer. What steps you've taken to fix it on your own, (tried different browsers, cleared cache/cookies, refreshed, etc.) If you think it is something that we may need to look at, ALWAYS include permission to peek into the account from admin panel. We don't need your password. We don't read the emails, check anything you are doing. When you give us permission for a support ticket, we go in strictly to look at THAT issue in YOUR settings. Our settings, our computers, our browsers= all different. So if it happens to you and not to us, we can narrow it down to a setting, etc on your end and work with you to figure out what it could be so it can be fixed. If we need permission and have to wait for you to recheck your email, that takes longer between admins checking the emails, etc, and the problem goes unsolved longer. Always better to include permission if you think it's an issue that will need us to test.
6- Check junk mail. We respond to all tickets within 24 hours. Usually a lot quicker than that. They all go to the email you signed up to the site with. If it's been over 24 hours, and you have checked the junk mail folder and still haven't seen a response from us, more than likely people reporting our email as spam has snagged us again. In that case, send another ticket. Tell us that you didn't get a response. We will then contact you through the messages on the site itself with our response, while we wait out the mailserver bans.
I reported something and it's still there. - Chances are, admins reviewed it and it did not meet the criteria to be removed. Or we talked to the person and told them to stop in the future. We try hard not to remove things if we can help it. Fact is most of what is being reported does not violate the TOS here, and usually if it's blatantly a false report we will message you and remind you that those "revenge" reports aren't allowed here. If it's something that was questionable but not against the TOS, we'd simply dismiss the report.
Someone was banned, but their accounts are still here. Why? - We try to leave accounts up for a small period of time to enable us to allow the banned user back if warranted. We also need to gather further proof if necessary, so those accounts stay up even if the user is banned so that admins can do their due diligence with protecting the site and its users.